Young People's Services @ 30 Clarence Street

What can you access?

Information and support

If you are aged between 16-25 you will be able to receive face to face support, telephone support, a texting and email service and 24 hour access to information and support from the online version of the Survival Guide and the YorZone website.

Drop-in sessions will be available on Mondays, Tuesdays 12:30 - 16:30 and Fridays 11:00 - 15:00 to provide initial information and signposting to further support across the city that can help. For example for support to access housing and benefits advice, making appointments etc.

Outside of drop-in times information can be access by contacting us on: Text: 07624 802244 - Tel: 01904 555400 - Email:

Specialist Information, Advice and Guidance service

Trained Learning and Work Advisers will work across the city and come to 30 Clarence Street to provide a Specialist Information, Advice and Guidance service to young people who are aged 16- 18 (up to their 19th birthday) that are Not in Employment, Education or Training (NEET), or are considering leaving their employment, education or training , those who are in the care of the Local Authority, those in alternative education provision, and those in the youth justice system.

The Learning and Work Advisers will provide information, advice and guidance through appointments, group work and workshops at arranged times during the day that suit the needs of young people and they will also have available appointments at other locations across the city.

Drop-in @ 30 Clarence Street will be on:

Mondays 12:30 – 4:30pm

Tuesdays 12:30 – 4:30pm

Fridays 11am – 3pm


From 1st January 2019 the Young People’s counselling service will be delivered through York Mind. Referrals for this service can now be made through the York Mind website

If you do not have access to the Internet, or are unable to complete an online form, you can contact York Mind on 01904 643364. Alternatively, you can email


30 Clarence Street


York Family Information Service

01904 554444