Welcome to York's Young People's - Survival Guide

York's Young People Information Service provides information to any young person living in York up to age 25 years. No matter what your question - just ask! Contact us by: Telephone: 01904 555400 (Mon - Fri 10am - 4pm); Email: fis@york.gov.uk or use our Contact Us online form. You can also follow us on Facebook or Twitter to keep up to date with all the latest family and young people based 'need to know' information for York! Please note our new TEXT ONLY number: 07786 202241

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Worried about a friend or you need help?

Contact MASH (Multi Agency Safeguarding Hub)

Phone: 01904 551900

Email: MASH@york.gov.uk

Outside office hours, at weekends and on public holidays contact the emergency duty team telephone: 01609 780780

Police - If there is immediate danger call 999

Childline - Phone: 0800 11 11 A free, private and confidential service where you can be you. Whatever your worry, whenever you need help, however you want to get in touch. We're here for you online, on the phone, anytime.

Anti-Bullying Week

Ask if someone’s OK. Say you’re sorry. Just say hey.

In a world that can sometimes feel like it’s filled with negativity, one kind word can provide a moment of hope. It can be a turning point. It can change someone’s perspective. It can change their day. It can change the course of a conversation and break the cycle of bullying.

Best of all, one kind word leads to another. Kindness fuels kindness. So from the playground to Parliament, and from our phones to our homes, together, our actions can fire a chain reaction that powers positivity.

It starts with one kind word. It starts today.

You can find more information, tools and ideas at

Anti-Bullying Alliance

Grab a Jab

The NHS is providing walk in and pop up clinics across York to support with the ongoing efforts of the COVID-19 vaccination programme. These clinics are available for young people aged 16+. Grab a Jab COVID-19 vaccination sites