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Citizens Advice Bureau (CAB)

Micklegate Ward, York


Our service is free, independent, confidential and impartial. It is open to everyone in the community. Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. We won’t tell you what to do but we will arm you with all the facts and possible outcomes of different options. If needed, we can also offer practical support such as help with filling in forms, writing letters or negotiating with third parties.
The Bureau also employs a range of specialists who are professionals in particular areas of welfare law. We will refer you to an appropriate person if needed once you have been seen on our general advice service. The general advice service is staffed by a team of professionally trained advisers who undertake to work free of charge. All advisers use the information and technical resources we have in-Bureau so that the advice you are given is accurate, relevant and tailored to your needs.
Walk-in face to face advice at West Offices
Monday 09.30 – 12.30
Wednesday 09.30 – 12.30
Thursday 09:30 - 12:30

Phoneline Mon - Fri 10am-4pm

You will be offered an initial check by an experienced Adviser to help us identify the best route for you to take in getting your problem solved. You may be directed to our website, given some information, or, if it is better for you, we may signpost you to another agency. Alternatively we may refer you for a full advice interview.
Outreach sessions across York can be found at: www.citizensadviceyork.org.uk/advice/advice-services-across-york/

This service provider has not updated their information since 2/4/2019. Our target is that all service information should be no older than six months. You may wish to contact the provider to confirm the information before attending.

If you are the owner of the service, please update the details.

Contact information

0344 4111 444


West Offices, York, YO1 6GA

Other information

Opening times

  • 9.30am-12.30pm
  • 9.30am-12.30pm
  • 9.30am-12.30pm


    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? No

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs


    • Advice And Support / Discrimination and Vulnerability
    • Advice And Support / Financial Support Inc Debt And Money Management
    • Advice And Support / Housing and Homelessness
    • Advice And Support / Legal Advice

    Last updated

    Last updated: 2/4/2019

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    This was printed on 29/1/2020

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