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Parents and carers welcome!

If you're a parent or carer and have a question we can help. You can contact us in the following ways: Telephone 01904 554444 (Monday - Friday 10am - 4pm); Email: or use our Contact Us online form. You can also follow us on Facebook or Twitter to keep up to date with all the latest family based 'need to know' information for York! Please note our new TEXT ONLY number 07786 202241.

FFQA Accredited Colour logo medium v1

We are so pleased to share that we been awarded the Families First Quality Award! We have been assessed by an external assessor against a set of quality standards which cover our statutory obligations and expectations of all Family Information Services to support children, families and young people. This award recognises the work we at York Family Information Service does to support York families, children and young people. If you haven't tried us yet, why not get in touch to see how we can help you and your family.

220 Shine

What's on this Summer

Whether it's family groups and activities or a holiday club you're looking for, take a browse for exciting things to do.

York FIS

York Family Information Service

For parents and carers of 0 - 25 year olds. Have a question and don't know the answer? Get in touch!

Coronavirus Update Families York

Coronavirus updates

Although most restrictions have lifted you can still continue to find out information and advice to support you and your family.