Volunteer Parent Support

Volunteer Parent Supporters (short term support)

Where do I go to for information on services to support me and my family?

‘Parent’s of a disabled child rarely get the opportunity to ‘swap notes’ with other parents and consequently miss out on a great amount of support, information and advice.’ Parent

If you are a parent / carer of a disabled child or young person and you would like to find out more about local services which you and your family can use, we can match you with a trained volunteer who can give you information and guide you through the process of accessing support.

What is a Volunteer Parent Supporter and what can they do?

A Volunteer Parent Supporter is a volunteer (who often has a disabled child themselves) who is trained and supervised by the City of York Council to:-

  • Signpost you to services that can help.
  • Give advice on how to access and make use of services.
  • Provide a confidential and non-judgemental listening ear.

You can talk to a volunteer on the phone or meet face to face. We want parents to feel they can access this support when they need it, no need to wait for a referral. Most parents talk or meet their volunteer a couple of times. They tell us this gives them a better understanding of the services that are available and also makes them feel like they are not alone.

How do I access the Volunteer Parent Support service?

If you feel you would like to talk to a volunteer please contact the Volunteer Coordinator, Lance Racey on 01904 552787 or email lance.racey@york.gov.uk

Parent Mentoring Service (long term support)

What if I feel I need a longer term support?

Sometimes parents feel they may need longer term support, maybe to get them over a difficult patch, assist with a specific issue or to improve their resilience and wellbeing. If you do feel you need longer term support the Parent Mentoring Service may be able to help.

What is the Parent Mentoring Service?

The Parent Mentoring Service aims to support families in York who have a disabled child/young person or child/young person with additional needs. Our volunteer mentors are trained and supervised and can:

  • Support parents by providing emotional support.
  • Support parents to access to services.
  • Support parents to attend meetings.
  • Support the family to understand their child’s disability or additional needs.

Volunteer mentors will meet with parents either in the family home or in a community setting weekly. They will be matched with families for up to 6 months and will work to achieve parent-led goals.

For more information please contact Lance Racey on lance.racey@york.gov.uk or on 01904 552787.

We would really welcome any feedback on our volunteer services. If you do have feedback please contact Lance Racey on lance.racey@york.gov.uk or call 01904 552787.

Volunteer with us

Could you be a Volunteer Parent Supporter or Parent Mentoring Volunteer?

If you are over the age of 21 and have/can develop a good understanding of the issues facing families with a disabled child or young person you could join our team. For the Parent Mentoring role volunteers would need to be able to commit to a 6 month weekly match. All volunteers will be required to complete the training, provide references and be subject an Enhanced Disclosure application to the Disclosure and Barring Service.

Why volunteer?

You’ll be able to use existing skills, learn and develop new ones, meet new people and have a positive impact on the lives of those struggling within your community.

Parent feedback:

‘I feel like I’m not alone and that people are there to support me who do care.’

‘I felt like I was a bucket to be filled up with rubbish and now I feel like there is a away out and that has had an impact on the kids’

Volunteer feedback:

‘I feel that the mentoring role has given me so much more than I've put in. I have my confidence back and I feel like a person- not just a "Mum”.

Full training and support will be given throughout the role and you will also have access to appropriate City of York Council training courses.

For more information or an informal chat about these roles please contact Lance Racey lance.racey@york.gov.uk or on 01904 552787.


York Family Information Service

01904 554444