Useful information for your day out

It can be daunting heading out into a city with any young child, especially when you don't know where the changing places are, where is wheel chair accessible and where other services will be offered to make your day a little easier. This section of the Local Offer aims to provide public with this information, to make your days out a little easier.

Changing Places

Changing Places has a searchable map of disabled access toilets in York and other areas of the UK.

To view more information, click here.


Radar keys

Radar Keys enable access in to disabled toilets. Keys can be purchased from The City of York Council Customer Centre or at Visit York, Tourist Information Centre on Museum Street. Please contact the Customer Centre or Visit York directly for fee information.

To view more information, click here.


Blue Badge

People with permanent and substantial walking difficulties can apply for a Blue Badge so that they can park closer to shops, restaurants and other places they want to visit in the city centre.

To view more information, click here.

Safe Places

Safe Places schemes operate around the UK. Safe Places are located in buildings in York, like libraries, cafes, shops and museums that are open to the public and accessible. They have agreed to provide a safe and supportive space if someone who is vulnerable needs to ask for help while out and about.

To view more information, click here.



Access Able

AccessAble is here to take the chance out of going out. To give you the accessibility information you need to work out if a place is going to be accessible for you. They have surveyed 10,000s of venues across the UK and Ireland, including shops, pubs, restaurants, cinemas, theatres, railway stations, hotels, colleges, universities, hospitals and more. Use AccessAble to find wheelchair friendly venues or check out disabled access and facilities. AccessAble is Your Accessibility Guide.

To view more information, click here.

JAM Cards

The JAM card can be used by anyone with a learning disability or communication barrier. It offers the user ‘Just A Minute’ with everyday interactions when out in public. Virgin Trains has become the first travel company outside of Northern Ireland to introduce this ground-breaking initiative for people with communication barriers. Anyone with a JAM card can present it to Virgin Trains staff to let them know they have a communication barrier which could be a result of number of factors including autism or a learning difficulty.

The JAM card scheme has been introduced across Virgin Trains routes from this month (MARCH) and follows Virgin Trains’ recent industry-first initiative with Amazon which allows customers with disabilities to book JourneyCare through Alexa. In the style of a credit card, it will help customers discreetly make staff aware of their condition. To find out more or to get your card, click the link above.

 To view more information, click here.

York Wheelchair Service

The Wheelchair Centre provides wheeled mobility, pressure and posture care, and related assistive aids to disabled children and young people who have a permanent reduction in their mobility. For more information, click here.

To view more information, click here.



Shopmobility is a scheme which helps people who have difficulty with their mobility.

They can help visitors to York to enjoy the shopping and other facilities in the city centre by loaning specialist equipment, such as:

  • manual wheelchairs
  • electric wheelchairs
  • powered mobility scooters

To view more information, click here.




York Family Information Service and Information Service for Young People

01904 554444 / 01904 555400

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