Support outside school

:#: York Family Information Service (FIS) :#:


The Family Information Service provides free and impartial information on anything and everything to do with family life. This includes information for pregnant mothers and for families with children 0 – 19 (25 for disabled children).

You can also register with FIS to receive general, regular news and information about family life in York. To register, contact FIS or visit:


For example, FIS provides information about:

  • finding and paying for childcare
  • what’s on at your local children’s centre. Each children’s centre has a champion for disabled children and children with additional needs
  • services for families. They hold information about thousands of local services and activities
  • returning to work
  • family groups and activities
  • local parenting support
  • impairments and conditions
  • nursery providers
  • eligibility criteria for the limited number of free nursery places for two year olds.

If you have a question or are not sure where to start, then contact FIS on:

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:#:York Parent Carer Forum:#:


York Parent Carer Forum is a friendly, supportive group of parents and carers of disabled children and young people or those who have additional needs, aged from birth to around 25 years.

York Parent Carer Forum works with other agencies to highlight the needs of disabled children, young people and their families. This is to develop the skills, knowledge and confidence of families and professionals to make life better for the children.

Professionals have said that the training York Parent Carer Forum has written has really helped them to understand the impact having a disabled child can have on family life. York Parent Carer Forum has also run some workshops and conferences for parents and carers, where families have said ‘York Parent Carer Forum has helped me to recognise my enormous expertise in all aspects of family life and understand and embrace the fantastic minds of my children and myself. This has enabled me to take back control of important decision making to ensure my children flourish’.

The group meets at least once every half term as a forum in the evening, and once a month during the day for a friendly chat.

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:#: Short breaks:#:


What are short breaks?

A short break is any service that allows a disabled child to have an enjoyable break away from their parents/carer and also gives their parent/carer a break from their caring responsibilities.

A short break is not the same as childcare, which is to enable parents to work or attend work related training.

What is the range of short breaks provided?

Short breaks can be for a few hours or longer, including overnight, and can be provided in lots of different ways. An example might be extra support for your child to attend an activity.

Find out more about short breaks

How do families access short breaks?

Your family will have an assessment to see if you meet the criteria. For more information, please contact the referral coordinator.

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:#:YORKability :#:


York has a wide range of sport and physical activity opportunities for anyone with a disability or additional needs.

Telephone: 01904 553377 and ask to speak to someone about inclusive or disability sport.




:#: York Carers’ Centre:#:


York Carers’ Centre offers free support to unpaid carers of any age, caring for someone who lives in York. Staff from the centre can give advice and information over the telephone or visit the carer at home.

They regularly answer questions about benefits, carers’ rights, self-directed support, local support groups and services and grants.

The centre offers:

  • a carers’ emergency card
  • regular newsletters
  • social activities
  • employment support
  • education and training
  • help filling in forms
  • a discount card.

There is additional support for young carers (8 to 18) and young adult carers (18 to 25).

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:#: Citizen’s Advice Bureau:#:


The Citizen’s Advice Service aims to provide the advice people need for the problems they face. They offer a telephone advice service, drop-in sessions, including evening sessions, and an advice line.

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:#: Max Card :#:


My FIS+ disabled register is for parents and carers of children (0-25yrs) with additional needs or disabilities. By joining the scheme parents and carers will receive regular newsletters and information relating to disability and additional needs in York.

As part of My FIS+ parents and carers will be automatically signed up the MAX card scheme. The scheme gives children, their carers and other family members free or discounted access to some of the most exciting attractions across the UK. The scheme is designed to help parents and carers of disabled children and looked after children save money on great days out at castles, zoos, museums and more.


To join MyFIS+ and the Max Card Scheme, please get in touch with York Family Information Service by the following options, or sign up directly here.

If your MAX Card has expired please email us at with your full name and address and we will send you out a new card. Please put RENEW MAX CARD in the Subject line of your email. Alternatively call us on 01904 555 444 with your details. 


Related pages


York Family Information Service and Information Service for Young People

01904 554444 / 01904 555400

Search for Childcare and Services