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Parent Carer Support Line

A confidential telephone support service, staffed by Educational Psychologists, to talk through questions or concerns about children and young people’s wellbeing or learning.

Open to all parents/carers of children with additional needs or SEND, living in the City of York, and practitioners working with children who live in/attend an educational setting in York.


Call slots of up to 30 minutes, available during term time.

Wednesday mornings 9:30am-11:30am

From 3rd November - 15th December 2021

To book a slot, please e-mail: with your name and a contact telephone number.

On the following Wednesday morning, we will e-mail you with a time slot for your consultation. Booking for each session will close on Tuesdays at 5pm. Spaces are allocated on a first come, first served basis.

(Please note: The helpline offers short slots to talk with a psychologist about particular concerns, unfortunately, within the time available they cannot advise on complex situations where different agencies need to work together to support a child or young person)