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Your feedback

We always strive to ensure our service meets your needs and regularly ask for feedback from you to help us continue to improve our service and ensure it meets the needs of children, families and young people.

In 2020, 97% of respondents to our Service Evaluation told us they thought our service was good or very good.

Below are some of the comments and feedback you have given to us and what we have done with your feedback.

It wasn't clear who I was contacting when I wanted to get in touch with another organisation

We updated our Information Service contact us page to make it clear that the website and contact information is to get in touch with the Information Service only. We have removed reference to other organisations to avoid confusion. Instead families can contact us directly if they wish to locate contact information for other organisations or refer to our online services search facility.

Where do I renew my max card?

We have updated the MyFIS and MyFIS+ pages and used the phrase renew my max card which has replaced more ambiguous wording 'continue to be part of the max card scheme'.

The Young People's web pages look boring and not very exciting

During a consultation meeting with a group of young people about the Young People's website, it was mentioned that lack of images made the website boring. Images have been added, and some have been updated to make more relevant to the present day. The look and feel of the yOung Person's website is an ongoing process and there is still further work to be done.