York Family Information Service

The York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0-19 (or up to 25 for disabled children).

The Information Service for Young People is a free and impartial information service for young people up to age 25 years.

We can help with anything and everything around family life and being a young person.

If you're a parent, carer or young person and have a question but don't know where to go, then please get in touch.

How to get in touch with us

Family Information Service

Tel: Monday to Friday 10am - 4pm 01904 554444

Text Only: 07786202241

Email: fis@york.gov.uk

Social Media: You can follow us on Facebook or Twitter to keep up to date with all the latest family based 'need to know' information for York!

Website: Complete the contact us form

Young People Service

Monday to Friday 10am - 4pm 01904 555400

Email: fis@york.gov.uk

Social Media: You can follow us on Facebook or Twitter to keep up to date with all the latest family based 'need to know' information for York!

Website: Complete the contact us form

Search for Services and Childcare

Use our online search facility to search for services and childcare for children, families and young people. We can provide you with a list of tailored services and childcare . Get in touch if you would like a list.

Meet the Team

What do parents, carers, young people and practitioners think about our service?

In 2020 97% of those who completed a service evaluation told us they thought the Information Service was Good or Very Good.

Sign up to our free newsletter

There are lots of things you're automatically expected to know as a parent. Our information scheme means we send you important information about family life that we hope will help you.

We don't use adverts, just useful information when you need it.

Finding and paying for childcare

When it comes to choosing childcare there are lots of options to think about. Local Area Teams Information Service has information about all childcare in and around York. We can provide you with tailored information and talk you through different ways of reducing your childcare bill.