York Family Information Service

The York Family Information Service is a free and impartial information service for mums, dads and carers of children and young people aged 0-19 (or up to 25 for disabled children) we are part of the Local Area Teams Information Service and Information Service for Young People.

We can help with anything and everything around family life.

If you're a mum, dad, carer or young person and have a question but don't know where to go, then please get in touch.

How to get in touch with us

Telephone: Please note, unfortunately, we’ve had to temporarily close our FIS & young people’s telephone lines to help us manage our response to Coronavirus. 




 You can still contact us by email, social media & text or find information on the Yor-OK website, see details below.

Text Only: 07624 802244

Email: fis@york.gov.uk

Social Media: You can follow us on Facebook or Twitter to keep up to date with all the latest family based 'need to know' information for York!

Website: Complete the contact us form





Meet the Team





Sign up to our free newsletter

There are lots of things you're automatically expected to know as a parent. Our information scheme means we send you important information about family life that we hope will help you.


We don't use adverts, just useful information when you need it.

Finding and paying for childcare

When it comes to choosing childcare there are lots of options to think about. Local Area Teams Information Service has information about all childcare in and around York. We can provide you with tailored information and talk you through different ways of reducing your childcare bill.




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Related pages


York Family Information Service and Information Service for Young People

01904 554444 / 01904 555400


Search for Childcare and Services