Concerned about a child or young person

If you have a concern that a child is vulnerable or at risk of significant harm please contact the Children's Front Door:

Phone: 01904 551900


Post: The Children's Front Door, West Offices, Station Rise, York, YO1 6GA

Outside office hours, at weekends and on public holidays contact the emergency duty team telephone: 01609 780780

If you need to make a safeguarding referral about a child or young person who has been or may be hurt or neglected or who has significant vulnerabilities please use the referral form.

Children’s Social Care need you to use this form because you are best placed to provide the information that Children’s Social Care must have in order to make a timely, proportionate and effective decision about what help and support the child and their parents or carers need. Children’s Social Care will accept telephone referrals where there is an immediate risk to a child but when they do so, you will be asked to complete the referral form within 24 hours with written information confirming that provided by telephone. If you are phoning in a referral, it will help to have the referral form in front of you to act as a guide for the information you will be asked to provide by the Social Worker.

A  draft of the  CYSCB Multi-agency Threshold Guidance is now available  here for you to use.  This has been revised so that it complies with the requirements in Chapter 1 of Working Together 2018

Contact the Front Door

  • if you know of a child who may become vulnerable without additional help and support
  • if you are worried a child or young person is at risk of, or is being, hurt or abused
  • if you want to know about services available to support children and families

Further Information

Young People - YorZone

If you're a child or young person looking for someone to help, whether it's someone to talk to or help to sort something out - YorZone is the website for you.

Early Help, Integrated Working and Safeguarding

The Workforce section of the YorOK website contains lots of resources and information about early help, integrated working and safeguarding.

City of York Children's Safeguarding Board

The City of York's Safeguarding Children Board (CYSCB) is an statutory inter-agency  forum for agreeing how different services co-operate to protect children in York. We seek to ensure that the children of York are protected from all forms of abuse and neglect by ensuring that everybody working with children works effectively together.

The Safer Children York website has information about safeguarding aimed at children, young people, parents, members of the public and professionals. It also holds information about the Local Authority Designated Officer (LADO) for allegations against, or concerns about,  childcare professionals and volunteers ro fir advice on these matters.

Useful documents


York Family Information Service and Information Service for Young People

01904 554444 / 01904 555400

Search for Childcare and Services