Support outside school

York Family Information Service (FIS)

The Family Information Service provide free and impartial information on anything and everything to do with family life. This includes information for pregnant mothers and for families with children 0 – 19, up to 25 for disabled young adults. Information for disabled adults is currently being gathered.

You can also register with FIS to receive general, regular news and information about family life in York. To register, contact FIS or visit their website. FIS have introduced a voluntary register of parents of disabled children. Families on the register will receive a newsletter and a ‘Max’ card, which gives free or discounted entry to a number of regional attractions.

To register with Family Information Service and to receive the newsletter please click on the following links:  myFIS and myFIS+

If you have a question or are not sure where to start, then contact FIS 


Top Tip - Family Information Service is a good place to start to find answers to your questions!

York Parent Carer Forum

York Parent Carer Forum YPCF (formally CANDI) is a friendly, supportive group of parents and carers of disabled children and young people or those who have additional needs, aged from birth to around 25 years.

YPCF works with other agencies to highlight the needs of disabled children, young people and their families. This is to develop the skills, knowledge and confidence of families and professionals to make life better for the children.

Professionals have said that the training YPCF has written has really helped them to understand the impact having a disabled child can have on family life.

YPCF has also run some workshops and conferences for parents and carers.

The group meets at least once every half term as a forum in the evening, and once a month during the day for a friendly chat.


Short breaks

A short break is any service that allows a disabled child to have an enjoyable break away from their parent/carer and also gives their parent/carer a break from their caring responsibilities.

A short break is not the same as childcare. Childcare enables parents to work or attend work related training.

Short breaks can be for a few hours or longer, including overnight, and can be provided in lots of different ways. An example might be extra support for your child to attend an activity. You can find out more about short breaks from the YorOK website.

Your family will have an assessment to see if you meet the criteria. For more information, please contact the referral coordinator.



York has a wide range of sport and physical activity opportunities for anyone with a disability or additional needs.

Telephone: 01904 553377 and ask to speak to someone about inclusive or disability sport.



Top Tip - Extra curricular activities may be important to your child. Activities outside school can help young people to socialise and develop skills. Ask school about activities/clubs your child can join or contact the Family Information Service.

York Carers’ Centre

York Carers’ Centre offers free support to unpaid carers of any age, caring for someone who lives in York. Staff from the centre can give advice and information over the telephone or visit the carer at home.

They regularly answer questions about benefits, carers’ rights, self-directed support, local support groups and services and grants.

The centre offers

  • a carers’ emergency card;
  • regular newsletters;
  • social activities;
  • employment support;
  • education and training;
  • help filling in forms;
  • a discount card.

There is additional support for young carers (aged 8 to 18) and young adult carers (aged 18 to 25).


Citizen’s Advice Bureau

The Citizen’s Advice Service aims to provide the advice people need for the problems they face. They offer a telephone advice service, drop-in sessions, including evening sessions, and an advice line.


Parent Mentoring

Parent mentoring volunteers visit families who have a disabled child/young person or child/young person with physical/learning needs in their home.

Parent mentoring volunteers are independent and impartial people who are not paid. They are there because they want to be. They will visit for six to nine months to support you in your home.

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Max Card

My FIS+ disabled register is for parents and carers of children (0-25yrs) with additional needs or disabilities. By joining the scheme parents and carers will receive regular newsletters and information relating to disability and additional needs in York.

As part of My FIS+ parents and carers will be automatically signed up the MAX card scheme. The scheme gives children, their carers and other family members free or discounted access to some of the most exciting attractions across the UK. The scheme is designed to help parents and carers of disabled children and looked after children save money on great days out at castles, zoos, museums and more.


To join MyFIS+ and the Max Card Scheme, please get in touch with York Family Information Service by the following options, or sign up directly here.

If your MAX Card has expired please email us at with your full name and address and we will send you out a new card. Please put RENEW MAX CARD in the Subject line of your email. Alternatively call us on 01904 555 444 with your details. 


Related pages


York Family Information Service and Information Service for Young People

01904 554444 / 01904 555400

Search for Childcare and Services