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The Yorkshire Water Community Trust

Bolton and Undercliffe, Bradford

Description

Launched back in August 1995, the Yorkshire Water Community Trust was set up primarily to help those individuals and families in real need, who are unable to pay their water charges to Yorkshire Water.

The principal aims of the Trust are:
1. To enable applicants to break the cycle of debt and to resolve their debt problems in the long term
2. To help Yorkshire Water customers who are in conditions of need and are unable to meet or pay charges for the supply of water and sewerage removal
3. To make donations to charitable or other institutions as the trustees, in their absolute discretion, think fit
4. To play a role in the establishment of trust funds throughout the water industry

We've recently launched a new scheme called WaterSupport to help customers who are on lower incomes to pay their water bills. If you're on a low household income and your annual water bill is more than £420 then you may be eligible for help from WaterSupport to reduce the amount you pay.

Applying is easy. All you need to do is call us on 0345 1 24 24 24 and ask to speak to the Customer Support team. They'll advise you if WaterSupport is the best tariff for you and if not advise you on other ways to reduce your bill or spread your payments.

You'll need to provide details of your household income to see if you're eligible, so make sure this information is close at hand before calling.

Ways to contact us:
We have various ways in which you can get in touch with us. Take a look below and choose what's best for you.

Live chat:
Why not try speak to a customer service agent directly to get your query resolved. Our agents are available between the hours of 8am and 8pm, simply click the live chat option to launch a new chat window from the website.

*Please note this doesn't currently work on a smartphone.*

Twitter:
We also have a dedicated customer service twitter account that operates 07:30 - 22:00, 7 days a week, to help handle your queries & provide up to date incident information. Tweet our @YWHelp account.

Phone:
If you'd rather ring us directly, then you can reach us on the following numbers:Customer Helpline - 0345 1 24 24 24

Email:
You can also get in touch with us through the online form. Simply fill in the form and choose how you'd like us to respond.

This service provider has not updated their information since 26/4/2016. Our target is that all service information should be no older than six months. You may wish to contact the provider to confirm the information before attending.

If you are the owner of the service, please update the details.

Contact information

0345 124 2424
www.yorkshirewater.com/watersure

Address

Yorkshire Water Plc, Bradford, West Yorkshire, BD3 7YD

Other information

Costs

    Quality awards

    Service Details Confirmed

    DBS policy

    DBS (Disclosure and Barring Service - formerly criminal records check) policy? No

    Inclusion statement

    All childcare and services should make reasonable adjustments to support disabled children and young people or those with additional needs. Below is a statement from this provider about their inclusive practice and levels of experience of supporting different needs

    Categories

    • Jobs And Money / Debt And Money Management

    Last updated

    Last updated: 26/4/2016

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    This was printed on 23/1/2018

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