Frequently Asked Questions

:#:I am really confused about where to go for information.:#:

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Who can I talk to? York Family Information Service is a free and impartial information service for parents and carers of children and young people aged 0-19 (up to 25 years old with a disability or additional need). The team is part of City of York Council. The Family Information Service can help with a wide range of things. Basically, if you're a parent or carer and have a question but don't know where to go, contact us! We often get asked about...

  • Finding and paying for childcare
  • Find out what's on at your local children's centre
  • Services and support for young people
  • Returning to work
  • Free places for, 2, 3 and 4 year olds
  • Family groups and activities
  • Local parenting support
  • Working in Early Years
  • And much more!

Follow us online for the latest news and information

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:#:How do I know if I am eligible for any short breaks or social care support?:#:

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To find out if you are eligible for shorts breaks or social care support, you will need to speak to the duty social worker on the health and disability team.

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www.yor-ok.org.uk/shortbreaks

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:#:How can I speak up or meet with other parents to let off steam?:#:

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York Parent Carer Forum offers a listening service, a half termly forum and a monthly 'chat' meeting.

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:#:How can I find out about my rights?:#:

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Click here to find out your legal rights.

Looked After Children can find out about their rights from the children’s rights officer. The officer has responsibility to facilitate meetings for York's Children in Care Council.

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:#:How do I contact the Children's Rights and Advocacy Service?:#:

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The children’s rights officer can attend meetings with or for you, talk to social workers, independent reviewing officers, youth workers, carers, councillors and staff in school. They can also ask questions, raise issues, make complaints and feedback important information about your care. They will promote your wishes and ensure they are heard.

Children and young people who are looked after can ask for support. Parents, social workers, teachers, anyone who you are working with can get in touch with the children’s rights officer.

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:#:How can we be more involved in making decisions?:#:

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You can contact: York SEND Information, Advice and Support Service.

York Parent Carer Forum works with other agencies to highlight the needs of disabled children, young people and their families. This is to develop the skills, knowledge and confidence of families and professionals to make life better for disabled children and young people.

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Family Information Service

01904 554444

fis@york.gov.uk