A practitioner's guide to York Family Information Service

York Family Information Service LogoYork Family Information Service provides free and impartial information to all mums, dads and carers of 0-19 year olds (up to 25 with a disability or additional need). The service is run through City of York Council and is part of the Children's Trust Unit.

York Family Information Service was amongst the first in the country to be given the Families First quality award. The quality award looks at all aspects of the Family Information Service and achieving the award recognises that the service is delivering a high-quality service with the needs of families and are able to plan and maintain that success.

What information can the Family Information Service provide?

We operate on an ask anything basis. If we don't know we will know who does. What we say to families is "if you have a question and you don't know where to go, then come to us".

We can provide the information directly to families or through other professionals who may already of established a working relationship with the family. We can provide information in a range of formats and will be as flexible as possible to meet a families needs.

Childcare Brokerage

If someone is facing difficulty in finding childcare for any reason York FIS can offer more support. Key reasons for needing to access brokerage are:

  • Complex needs (unusual hours or times)
  • Short notice (e.g. short notice job offer, court appearance etc)
  • Childcare to allow families to access support groups/training (e.g. parenting programme)
  • Family needing additional support to understand their options

This additional support can include us contacting all local childcare providers and brokering a solution to meet families’ needs. It could also be more in depth support to help mums, dads or carers to understand their options. If you know of a family that would like information or support to access childcare then get in touch with York Family Information Service.

How can people access York Family Information Service?

We want to be as accessible as possible and can be reached by any of the following methods:

Contact us

Children's Front Door
West Offices, Station Rise, York. YO1 6GA

01904 551900

childrensfrontdoor@york.gov.uk