Opportunity

Want to develop your knowledge and understanding of the basic principles of customer service?

City and Guilds Level 1 Introductory Certificate in Customer Service

Eligibility*

Open to all experienced administrators.

Commitment from Children and Families**

To facilitate on site training in various aspects of IT, which can include fundamentals or advanced use of Word, Access, Excel, Outlook, Publisher, Powerpoint and Visio amongst other options.

Expectations of individuals*** 

To attend training.

Where to go for further advice, support and information?

If you are interested in any of the information outlined in The Training and Development Pledge and/or if you would like to have informal chat about any aspect of your training and development needs, you can contact: 
Chris Shipley, Workforce Development Officer, Workforce Development Unit, Adult, Children and Education, Mill House, North Street, YORK. YO1 6JD.

You can also view a range of training and development opportunities on-line through WDU.