Opportunity

Want to develop your knowledge and understanding of the basic principles of customer service?

City and Guilds Level 1 Introductory Certificate in Customer Service

Eligibility*

Open to all administrators regardless of experience and length of time in post

Commitment from Children and Families**

To facilitate appropriate tutor support (including delivery notes, tutor presentation, and delegate workbook).

Expectations of individuals*** 

Attendance on one full day,or two half day, training workshops.Completion of an optional one-hour multiple choice test which is externally marked, to achieve accreditation (if desired).

Where to go for further advice, support and information?

If you are interested in any of the information outlined in The Training and Development Pledge and/or if you would like to have informal chat about any aspect of your training and development needs, you can contact: 
Chris Shipley, Workforce Development Officer, Workforce Development Unit, Adult, Children and Education, Mill House, North Street, YORK. YO1 6JD.

You can also view a range of training and development opportunities on-line through WDU.