Your Rights

There are some important things you can expect when using CAMHS.

• Confidentiality - the person seeing you should explain how and with whom any information you give might be shared. At the first appointment you will be asked to fill in a form, since we have to collect various bits of information about you.
• Information - any information is kept safely, in paper notes and on the computer and will only be shared in discussion with you.
• Consent - the person seeing you should make sure that you agree with the help they are suggesting and explain the possible choices if you do not agree.
• Letters - We usually write to the first person that referred you to Lime Trees, but we aim to share all letters and reports with you.
• Your needs - for example, if you or your family need help from an interpreter, or want to bring a trusted friend with you to appointments, or want information to be shared with you in a certain way, (e.g. written to take away with you) you should let the CAMHS staff know and they should try to organise this.
• Complaints - if you are not happy with the help you have received, you should tell the CAMHS staff. All CAMHS have complaints procedures and you are welcome to talk to our service manager Carol Redmond.
• Feedback - We have a suggestions box and welcome any ideas you might have. We are keen to make sure we are doing a good job, and will ask you to complete a questionnaire at the beginning and end of the time we are meeting with you.