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You are registered with York Family Information Service (FIS) on our disabled register. So as well as our main newsletter we also will include some extra information we hope you find interesting and helpful. If you have any questions on anything covered then get in touch with FIS on 01904 554444 or email

Welcome to the Christmas Special 2017 Issue

Below you will find information on:


Wilberforce Trust Christmas Fayre

The Wilberforce Trust will be holding their annual Christmas Fayre on 25th November this year.

The Fayre will be held between 2pm and 4.30pm in the Folk Hall, New Earswick and will involve a visit from Santa and Mrs Santa!

There will also be stalls, a grand raffle and two tombolas.  Prizes include tickets for the Barbican Pantomime, Theatre Royal Tickets,Jorvik Viking Museum vouchers, a trip to the Deep, Brewery Tour tickets and many more.

 More information can be found on their website



Kindred Spirit Autism Friendly Santa's Grotto

Kindred Spirit is holding an Autism Friendly Santa's Grotto on Saturday 16th and Sunday 17th December at the Wilberforce Trust, Huntington.

There will be, amongst other things: 

  • Train rides
  • Sensory room
  • Pet handling zoo
  • Bouncy castle
  • Cakes, snacks and drinks
  • Sensory and non-sensory presents. 

The grotto is open to all ages and siblings are also welcome.  For more information, and to buy your tickets, contact Kerrie on 07401 893439 or at


Winter Wonderland

The entrances to the cafe, the Skate Hire marquee and Santa's Grotto are ramped with widened door access to facilitate buggies and wheelchairs.  In the cafe, the furniture allows space for groups of all sizes, and can be shifted so that buggies and wheelchairs can have a window seat.

Double-bladed skates and Penguin stabilisers are available for young children, and Snowmen skating aids are available for older children and those with additional needs.


 Grand Opera House Pantomime

The Grand Opera House will be showing Beauty and The Beast as their pantomime for the 2017/18 season.  Performances are showing between 15th December 2017 and 7th January 2018.  Access Performances are as follows:

  • Audio Description - 6th January 2018 at 2pm
  • Captioned - 3rd January 2018 at 6.30pm
  • Relaxed Performance - 22nd December 2017 at 6.30pm

Audio description is provided for many of the week long shows and may be booked in advance by contacting the box office. Headsets can be collected from the box office on arrival at the theatre. A Touch tour takes place 1hour before the audio described matinee performance begins and must be booked at least 7 days in advance.

Venue Access Information:

  • There is disabled access to the stalls level auditorium and bar via Kings Street. We also have allocated spaces for wheelchairs chairs on the end of rows G, H, M, N and R. These will need to be requested at the time of booking.
    Please Note that due to this venue being a listed building, the Grand Opera House does not have a lift.   
  • A Sennheiser Infra Red Hearing System is available for people with hearing impairments. Please collect a headset from Front of House staff. The system may not be compatible with all types of hearing aids. 
  • Guide, hearing and other working dogs are welcome in all parts of the theatre.
  • We have a disabled toilet in the stalls, located by the disabled access point.


 York Theatre Royal Pantomime

York Theatre Royal will be bringing you Jack and the Beanstalk between 14th December 2017 and 3rd February 2018.
Access Performances are as follows:

Signed Performance - 18th January 2018 at 7.30pm and 20th January 2018 at 2.30pm
Audio Description - 25th January 2018 at 7.30pm and 27th January 2018 at 2.30pm
Captioned - 27th January at 2.30pm

Venue Access Information:

  • Level entrances to our Foyer with automatic doors. Box Office features a low counter.
  • A lift to Studio, Main House, Dress Circle and theatre bars.
  • Accessible toilets at ground floor and Dress Circle levels.
  • Wheelchair spaces are available in the Stalls and Dress Circle of the Main House and in the Studio. Please request a wheelchair at time of booking. For customers with limited mobility, our Box Office staff can advise on the best areas to sit and whether there are any steps to navigate.
  • Assistance Dogs are welcome in all areas of the theatre. A complimentary dog sitting service is available. Please request this service at time of booking.
  • Hearing Impaired. A loop system is available at the Box Office counter and in the Main House only. Head sets are available from Box Office.
  • Baby changing facilities are available in the accessible toilets. 
  • Buggy park facility is available.
  • Limited Blue Badge parking is available on Duncombe Place, at the rear of the theatre.


York Barbican Pantomime

Shane Lynch from the multi-million selling band Boyzone will team up with stars from EastEnders, Corrie, and pop, for the spectacular family pantomime, Robin Hood And The Babes In The Wood, at the York Barbican from 21-31 December. 

Throughout the year the stars of the pantomime have been raising money and awareness for Snappy, most recently having taken part in the Micklegate SoapBox Race.

Whilst the Barbican do not hold specific access performances they are happy to try their best to accommodate any additional need/disability, if you contact them before booking.  If you would like more information, or would like to talk to them about making a booking please call on their access booking line (not for general bookings) on 01904 676332


Joseph Rowntree Theatre, York Pantomime

Rowntree Players are proud to present Aladdin as their Pantomime of 2017.  Showing between 9th December and 16th December with mostly evening performances and some matinees too.

The Joseph Rowntree Theatre aren't holding any specific access performances, however they do have a hearing loop and level access in the stalls.  There will also be space for 3 wheelchairs in each performance. 

Wheelchair spaces and carer tickets can be booked on the phone, or in person, on 01904 501935.  For Box Office opening times please see their website.



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