Terms and Conditions


This website (www.yor-ok.org.uk) is maintained by York Family Information Service which is part City of York Council.
We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate please contact us.

We may change these terms at any time, without notice, so you should revisit these pages regularly. We may also change and improve the information and services available on the website at any time.
This website links to external websites (ie ones not managed by City of York Council). We have no control over their reliability or the content included on them. Inclusion of an external link is not an endorsement.

Personal information you supply to us using this website


When you send us personal information via an email address listed on this website we will only use the information supplied in the email for the purpose that you gave it to us for. This usually means that we only forward your information within the council to officers who need to see it in order to respond to it. Each council department that deals with enquiries from the website will also be subject to the council's information management charter and data protection policy. Where we do need to contact a third party there will be a contract ensuring that your personal information is protected. No personal information will be passed on to third parties for commercial purposes.

Please note that this website also lists some email addresses for external organisations. These are any email addresses that don't end with 'york.gov.uk'. If you send personal information using one of these emails we can't guarantee what will happen to your personal information.

Eforms (electronic forms)

When you give us personal information using an electronic form (an eform) available on this website the information you supply will only be used for the purposes stated on the form.
When we ask you for personal information, we will:

  • ensure you know why we need it
  • protect it and make sure nobody has access to it who shouldn't
  • ensure you know if you have a choice about giving us information 
  • make sure we don't keep it longer than necessary

We ask that you:

  • give us accurate information 
  • tell us as soon as possible of any changes 
  • tell us as soon as possible if you notice mistakes in the information we hold about you.

Unsolicited paper or electronic mail

You will not receive unsolicited paper or electronic mail as a result of sending us any personal information using this website unless you have given us permission to do this.


A new European privacy law came into force in the UK on 25 May 2011 which aims to give website users more control over the information the website collects about them.

Expressly the new rules require the website to obtain consent from the user before they capture any information. This particularly affects the use of web "cookies".

What is a cookie?

A cookie is a small text file stored on your computer or device in which the website holds information about your visit.

The kind of information stored can include any preferences you have indicated whilst using the website, which pages you have visited (for web visitor statistics or to give you content recommendations) or to enable you to complete online forms without the need to re-enter details on subsequent pages.

How does YorOK use cookies?

We use cookies for anonymised statistical reporting and to support key functions of the website, such as forms. We only ever use this information to enhance your experience of using our websites and to measure web page usage so we can make informed decisions on where we need to improve our web service.

We do not use the information captured for any other purpose nor do we share it with anyone else.

3rd Party Cookies

Current guidance is that the new law is targeted at idenification of 3rd party cookies, which are often set for advertising and tracking purposes. We do not use 3rd party cookies.

What if I want to opt out?

You can switch off cookies in most browsers by using the browser preferences. Please refer to your browser help files for more information on how to do this.

However, please be aware that because certain web functions rely on cookies this may affect your use of this website.

Need more information?

If you have any questions or need further guidance please contact us at fis@york.gov.uk


Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, sounds, images and attached documents are copyright of City of York Council.
Some logos from other organisations may be used on our website. Where this happens we use the logo according to the guidelines laid down by the organisation that has copyright of the logo.

Website feedback

If you have any feedback about these terms and conditions, or about the website in general, contact the York Family Information Service.

Family Information Service

01904 554444